ph36 Privacy Policy

When you register an account on ph36, we collect personal information that is necessary to verify your identity, process transactions, and provide you with a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP), which is required for processing deposits and withdrawals. When you use our platform, we automatically collect certain technical data including your IP address, device type, browser version, and session activity logs to help us maintain security and improve platform performance. In some cases, we may ask for a government-issued identification document to complete identity verification as required by applicable Philippine gaming regulations. All information collected is limited to what is strictly necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is needed for account operation and legal compliance.

ph36 uses the personal information you provide primarily to operate and maintain your player account, process deposits and withdrawals, and deliver the games and services available on our platform. We also use your information to verify your age and identity in compliance with Philippine gaming regulations, and to carry out anti-fraud and responsible gaming checks that protect both you and other players. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy — these communications are operational and cannot be opted out of while your account remains active. With your consent, we may also use your contact information to send you promotional messages about relevant offers, bonuses, and new features available through the Rewards or VIP programmes; you can withdraw this consent at any time by contacting us. We use technical and usage data to improve platform performance, troubleshoot issues, and develop new features that better serve Filipino players. We do not use your personal data to make fully automated decisions that significantly affect you without human review, and we do not engage in profiling for purposes beyond what is necessary for security and responsible gaming.

ph36 does not sell, rent, or trade your personal information to any third party for their own marketing purposes, and we never have. We may share your data with trusted service providers who assist us in operating the ph36 platform — such as payment processors, identity verification providers, and game software suppliers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. These third-party partners are prohibited from using your personal data for any purpose beyond the specific service they are providing to ph36. In certain circumstances, ph36 may be required to disclose personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if required to do so by applicable law or a valid legal order. If ph36 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same or stronger privacy protections as described in this policy. In all cases, ph36 takes reasonable steps to ensure that any party receiving your data handles it responsibly and in accordance with applicable Philippine data protection requirements.

ph36 retains your personal data for as long as your account remains active and for a reasonable period afterwards as required by applicable Philippine law, including regulations governing online gaming and financial record-keeping. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory audit obligations. Data that is no longer required for its original purpose or for legal compliance is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request account closure, ph36 will begin the process of removing or anonymising personal data that is not subject to a legal retention obligation within a reasonable timeframe. You may contact [email protected] at any time to enquire about the retention of specific categories of your personal data, and ph36 will respond with clear information about what is held and why. We regularly review our data retention practices to ensure they remain proportionate and consistent with the purposes for which data was originally collected.

As a player registered with ph36 and residing in the Philippines, you have rights in relation to the personal data we hold about you, and ph36 is committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal data ph36 holds about you, to receive a copy in a commonly used format, and to ask us to correct any inaccurate or incomplete information on your account. You also have the right to request the deletion of personal data that ph36 is no longer required to retain, subject to any applicable legal obligations that override this right. If you have previously consented to receiving promotional communications from ph36, you may withdraw that consent at any time by contacting [email protected], and we will stop sending those communications promptly. You have the right to raise a complaint about ph36's data handling practices with the relevant data protection authority in the Philippines if you believe your rights have not been respected. To exercise any of these rights, contact us at [email protected] and ph36 will respond within a reasonable period and in accordance with applicable requirements.

ph36 uses cookies and similar tracking technologies on ph36.club to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the player experience for Filipino users. Essential cookies are required for the platform to operate — for example, they allow you to stay logged in during a session and complete transactions securely — and cannot be disabled without affecting your ability to use ph36. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may arise; this data is processed in aggregate and is not linked to your personal identity. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to your account or the games available on ph36. ph36 does not use cookies or tracking technologies to serve third-party advertising or to track your browsing activity on other websites outside of ph36.club. For further detail on the specific cookies used and their purpose, please contact [email protected].

ph36 takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and ph36.club is encrypted using industry-standard SSL/TLS protocols, and sensitive account and financial information is stored using encryption at rest. Access to personal data within ph36 is restricted to authorised personnel who require it to perform their role, and all staff with access to player data are subject to confidentiality obligations. ph36 conducts regular security reviews of its systems and processes to identify and address vulnerabilities before they can be exploited. In the event of a data breach that is likely to affect your rights or the security of your personal information, ph36 will notify you and the relevant Philippine authorities in accordance with applicable legal requirements and without undue delay. While ph36 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to enable any available two-factor authentication options.

ph36 may update this Privacy Policy from time to time to reflect changes in our practices, applicable Philippine law, or the services we provide. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email to ensure you are aware of what has changed. Continued use of ph36.club after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and request account closure. We recommend reviewing this page periodically so you are always informed about how ph36 handles your personal data. If you have any questions about this Privacy Policy or how your data is processed, please contact [email protected] and our team will be happy to assist.